Terms and Conditions

Terms & Conditions

By Completing either an online Course Booking, Course registration, Returning a completed Course Booking Form or making a Telephone Course Booking you are agreeing to the terms and conditions laid out below.  We recommend that you keep a copy of these terms and conditions on file for future reference.

Training Course Fees & Payment

Course bookings made online via our online registration system will be charged in full at the time of booking, this charge will be made based onthe information provided by you in terms of numbers and venue. TEAM Resereves the right to charge for additional attendees beyond the amount originally registered.

Course bookings made via telephone or using course booking forms will be charged a minimum deposit of 50% of the course fee, payment of whihc will be required to confirm the booking and within 21 days of the course date. Balance of payment will be required at least 5 working days prior to course commencement and may be made via electronic bank transfer, credit card, chque or cash, bank details will be included on the invoice.

For all bookings, once they are confirmed, TEAM will send to the principal company address, or person making the booking, training materials which must then be distributed to the attendees prior to the course for reference.

For businesses, upon registration of a course TEAM will send an invoice

Fees include all course materials and assessments as detailed on the information sheet or webpage for the particular course.

TEAM reserves the right to decline attendance to any persons who's course fees have not been paid at the commencement of the course, in this case the full course fee will still be payable due to a course place having been allocated to the attendee.


Cancellations, Refunds, Transfers and Substitutions Policy

If you cancel a course booking, the full course fee will be refunded providing that cancellation is notified a minimum of 14 days before course commencement. Cancellations notified less than 14 days but more than 7 days before course commencement will be eligible for a 50% refund. In all other cases were no cancellation is notified, or cancellation is made less than 7 days before course commencement and participant is not in attendance at course commencement, no refund will be available.

In the event that you need to cancel a registration, we will offer you the opportunity to transfer the booking to an alternative course. Transfers of this nature can only be made once. Additional fees may apply depending on the specific circumstances / details of the transfer arrangement. In addition, our standard course transfer administration fee of £25 (+ VAT if applicable) will apply, however, this fee will not be applied if notice is provided at least 14 days before course commencement. Substitutions for any individuals registered can be made without charge but please ensure you notify us promptly.

TEAM reserves the right to refuse attendance to any attendee who is considered by the staff to be any of the following:

  • Inappropriately Dressed for the training course.
  • Intoxicated or have been drinking alchohol, in so much as it would affect the ability to perform on the course.
  • Any candidate who is disruptive.
  • Candidates who have not completed any pre course reviews as detailed in the course confirmation pack.

In any of these cases there will be no refund due for the attendee.